Solution enviroment
Industry
CROSS-INDUSTRY
Line of Bussiness
CROSS
Regions
Africa
Asia Pacific
Europe
Global
Latin America & Caribbean
North America
Product type
Industry Solution
CXplore Equipment Viewer
Spare part identification made easy.
EN
ES
DE
ZH-HANS
FR
RU
Situation
- As a customer, it sometimes happens that you need equipment for your machine from the manufacturer. You know what equipment you want, but you have lost the equipment name. So far, you only have the opportunity to describe your problem to the support.
- As a manufacturer you have plans and technical drawings for your machines. For customer inquiries you need from the customer the equipment name or a rough description where you this epuipment is. The equipment search is time consuming and can lead to misdiagnosis.
Challenges
- To avoid misdiagnosis, as these are associated with high effort and costs.
Solution Inovation
- By signing up as a customer, you will get an overview of the machines that you are using and you can navigate independently through the technical 3D-drawing.
- Choose by clicking a desired range. A bill of material will open automatically, where you can select single or multiple spare parts.
- In addition, you can quickly access the required bill of material via a tab.
- The Equipment Viewer is user-friendly and minimizes misdiagnosis and incorrect purchases.
- The manufacturer has fewer returns and the support is relieved.
Value drivers
- Own machines at a glance.
- Link bill of material with graphical representation
- Seamless integration of the equipment and the commerce standard.
- Bill of material from the backend – on the fly
