Improving Service Delivery with SAP Service Cloud
Customer data
Secteur
Engineering, Construction and Operations
Singapore has some of the best public spaces in the world. East Coast Park, Botanical Gardens … wonderful places to spend time with friends and family.
But who keeps these spaces looking so great? Ask SH Integrated Services Pte Ltd (SH). An established building contractor in Singapore specializing in integrated building services, SH has customers such as the National Parks Board and the Ministry of Education who rely on it to keep their facilities humming. With a very large case volume, SH had to enhance its service delivery both from field service teams and administrative staff. The SAP® Hybris® Cloud for Customer solution proved to be the perfect fit. SH gained tools to reduce administrative workload and improve overall service delivery. Known for efficiency, SH now operates at full competence, with the IT platform to stay there.
