SH Integrated: Improving Service Delivery with SAP Service Cloud
Integrated building services provider SH worked with Axxis Consulting (S) Pte Ltd to track service deliveries in real-time with the SAP Service Cloud. Access to all data anytime, anywhere and extensive analytics increased productivity for all corporate activities, from management to field service.
- Enhance service delivery of field service teams
- Reduce administrative workload
- Provide real-time service status updates for mobile workers
- Real-time reporting of overall service performance to management
- Tracking of service delivery in real-time on both desktop and mobile devices
- Display and management of contact, quotation, contract, and service history of customers from a single source of truth for a significantly reduced administrative workload
- Shared information between on-the-go teams and office teams
- Expedited implementation thanks to cloud technology that requires no extra hardware or software
- Fully scalable enterprise software that provides a platform for growth
- Expert guidance from Axxis Consulting to accelerate business transformation
- SAP Service Customer with advanced mobile features to connect SH’s field service operations with management
Customer data
Sector
Engineering, Construction and Operations
Singapore has some of the best public spaces in the world. East Coast Park, Botanical Gardens … wonderful places to spend time with friends and family.
But who keeps these spaces looking so great? Ask SH Integrated Services Pte Ltd (SH). An established building contractor in Singapore specializing in integrated building services, SH has customers such as the National Parks Board and the Ministry of Education who rely on it to keep their facilities humming. With a very large case volume, SH had to enhance its service delivery both from field service teams and administrative staff. The SAP® Hybris® Cloud for Customer solution proved to be the perfect fit. SH gained tools to reduce administrative workload and improve overall service delivery. Known for efficiency, SH now operates at full competence, with the IT platform to stay there.
