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Kiara Health (Pty) Ltd is an African pharmaceutical manufacturing and healthcare services solutions company headquartered in Johannesburg, South Africa. It serves as the local, nonexclusive manufacturing partner for a global top-five pharmaceutical company and as a commercial partner for several global pharmaceutical and medical technology companies. The acquisition of a multinational pharmaceutical manufacturing facility by Kiara Health, sold to fulfil a need for transformation in the local pharmaceutical sector, sees the dawn of a new type of pharmaceutical company that offers an end-to-end solution along the patient journey. To transform its business, Kiara Health looked to adopt a digital foundation that could simplify and automate its business processes.

• Transition from the outgoing multinational company’s highly customised ERP system in a four-month time frame.
• Ensure that the production facility remained operational throughout the COVID-19 lockdown period.
•  Minimize business disruptions that might halt manufacture and in turn, put employees’ jobs at risk.
• Simplify and automate end-to-end processes, from product ordering through production, packaging, and distribution.

• Empowered teams to make better decisions and improve the total performance of the business.
• Enabled faster process execution from ordering through production, packaging, and product release.
• Improved cash planning by reducing days to close from eight days to one day.
• Improved internal responsiveness by connecting planning and production teams with the warehouse.
• Increased end-user sourcing compliance and sourcing savings on direct and indirect spend.

• Consolidated operations on a stand-alone, cloud-based digital platform with SAP S/4HANA.
• Flexible, best practice, and standardized system that is easily adaptable to process changes.
• Future-proof digital foundation to enable Industry 4.0 innovation aspirations.
• Close collaboration with implementation partner Seidor Westrocon to develop a deep understanding of each department’s responsibilities.

“SAP software gave us a flexible yet standardized system that is adaptable to our needs, allowing us to maintain best practices. It has also future-proofed the digital foundation of our business and enables our Industry 4.0 aspirations for the future.”

Dr. Skhumbuzo Ngozwana, CEO and President, Kiara Health (Pty) Ltd