INNOVATIONS IN SPARE PARTS AND MACHINE MANAGEMENT
QUICKLY FIND THE RIGHT SPARE PART AND ACCESS PRACTICAL & SMART SELF-SERVICES - LINDAUER DORNIER CUSTOMER PORTAL.
Inventiveness and quality commitment to quality have been fundamental to the continued success of Lindauer DORNIER GmbH. This is not only true for the high-quality and long-lasting weaving and specialized machines. The family-owned company also creates innovations and sets remarkable standards in the area of customer service. The myDoX® customer portal gives users access to valuable services that make their everyday work more efficient and convenient. The advanced spare parts ordering system offers particular advantages.
more than 50,000 pieces of equipment and more than 150 million parts list items - how can users find fast and easy the correct spar part.
The goal was the introduction of the customer portal myDoX® based on SAP Commerce and an extension of the SAP standard with innovative functions around spare parts & machine management.
- Spare parts finding in the self-service portal in 2D & 3D machine views
- Spare parts configuration
- Spare parts ordering with seamless portal integration (incl. stock, price, etc.)
- Provision of attractive self-services (e.g. download of customer-specific documents)
DORNIER‘s myDoX® customer portal focuses on the people! Especially the ordering system and in-depth self-services shape the customer experience. A total of about 800 companies and 2500 users are registered in the portal. The machine view offers customers a useful overview of their own machinery. From here, they have access to relevant media. Among other things, users have the option of printing out a QR code that can be attached to the respective machine. By scanning it, a wealth of information is available on site. Speaking of: without any restrictions, the portal can also be used via mobile devices. However, it is much more exciting to see how users can find the right spare parts from 50,000 pieces of equipment and more than 150 million parts list items. By searching the entire inventory of parts, users who know exactly what they need can immediately find the right spare part. For other users, the machine view offers the ideal starting point. A combination of both search functions is also available. 2D visualizations, parts list structures and positions are used to quickly navigate to the relevant target. Another useful feature when ordering from the machine view is that a note is made at checkout and upon delivery as to what the part is intended for. If users are looking for a part that is no longer in production, they can use the article view to immediately find available alternatives for the corresponding sales area. In addition, different authorization profiles enable seamless workflows across different division
Selecting a scalable solution with economical data storage and integration options
A strong implementation partner who supports your own ideas and ideas for realization.
WE HAVE BEEN LOOKING FOR A PARTNER FOR A LONG TIME. THE EXPERTS AT ALL FOR ONE CUSTOMER EXPERIENCE WERE THE ONLY ONES WHO SAID THEY COULD IMPLEMENT OUR IDEAS. WITHIN A FEW DAYS THEY SHOWED US A COMPELLING DEMO. INDEED, THAT WAS SUCH A WOW EXPERIENCE, IT WAS THE VERY BEGINNING OF THE PROJECT!
FLORIAN STRÖSSENREUTHER // DIVISION MANAGER DOCUMENTATION AND CUSTOMER PORTAL // LINDAUER DORNIER
Customer data
Sector
Lindauer Dornier GmbH is a family-owned company based in Lindau on Lake Constance. The world-renowned aircraft manufacturer Dornier began building textile machines after the Second World War and, as a technology leader for weaving and special machines, exports 90% of its products all over the world.
