United VARs Catalogue

Sales personnel primarily handle their daily tasks within the CRM system. However, frequent switching between the ERP and CRM systems can lead to operational difficulties, and many sales professionals may not even have accounts. When communicating transactional information with customers, having access to product inventory levels and estimated delivery capabilities becomes crucial. Sales representatives often require the assistance of back-office personnel to retrieve inventory information from the ERP system.

Sometimes sales personnel cannot get the information as soon as possible, because they have to ask internal staff or enter ERP to check inventory.

This solution enables SAP Customer Experience a direct access to product inventory information in ERP, which easily allows staff to query about internal product inventory directly from SAP Customer Experience, without having to check in ERP, which enables them to promptly respond to customer requests and enhances the efficiency of information communication.

• By means of integration, front-end business staff do not need to open ERP account or other system for inventory inquiries, fast and directly, thus improving the efficiency of information delivery. Information is tracked and aggregated more quickly and efficiently than ever before;
• The solution reduces the frequency of manual errors and improves the accuracy of inquires by reducing offline information transfer or switching operations between different systems;
• The solution helps business staff to get a quick and full view of inventory in real time, respond quickly to customer needs, and reduce time of information transfer and changes in inventory information during this period.