Implementation Countries
Turkey
Technologies
SAP Customer Experience
SAP S4/HANA Cloud

İGA - A New Flight Experience; Connected, Digital, Intelligent.

EN ES DE ZH-HANS FR RU
Project Description
  • Airports that bring many cultures closer keep transforming in the light of technological change. Providing end-to-end services to customers with a innovator technological infrastructure and increasing customer satisfaction are among the most popular investment areas.
  • İGA Havalimanı Işletmesi A.Ş. positioned world’s top dijital and technological solutions with a full integrated architecture to offer the most connected and comfortable flight experience to its passengers. To bring its vision to life, for the first time in the world, end-to-end solutions under a single integrated system using SAP S/4HANA® and SAP® Customer Experience applications were developed at İGA. In this way, it has created an environment which is integrated with technology by providing a facilitated and personalized experience for everyone from its employees to its customers.
  • İGA manages a new process which positined the customer at the center of its activities. The goal of İGA is to become a child-friendly airport with the help of digitalization and to host its guests with Turkish hospitality.
  • All the modules of SAP have been used inside the airport since it was established. Also its loyalty management program, İGA Pass, was built on S/4HANA. Cyber security risks can arise from anywhere, however keeping information on the SAP Cloud, which is surrounded by cyber security barriers, ensures safe and advantage.
  • The first phase of the rollout of SAP S/4HANA was completed in just six months, and was winner of 2021 at SAP Innovation Awards in the Cloud Genius category.
  • SAP C/4HANA, S/4HANA, SuccessFactors and IoT solutions which are innovative, creative and future shaping transformation solutions were implemented at Istanbul Airport.   
Challenges
  • Establish an intelligent business landscape able to support end-to-end business processes
  • Building the business infrastructure using smart, integrated technologies to connect its operations and deliver an outstanding experience for passengers.
  • Embrace connected technologies and data to maximize the passenger experience
  • Smooth the information flow to travelers before and during their airport visit
Customer Benefits
  • Connecting smart end-to-end business processes
  • A single platform for connecting finance, accounting, controlling, supply chain logistics, and human resource management processes. So that all the systems communicate with one another
  • Delivering a constant flow of insights and intelligence that informs operational decisions
  • Helpful and convenient services
  • Optimized the customer experience
  • Offering passengers various services between their homes and arriving at the boarding gate, using a mobile app integrated with the İGA PASS loyalty program running on SAP Customer Experience solutions
  • Monitoring wait times at security gates, intelligent advertisements
  • Using İGA mobile app for travel details, contactless payments and transition
  • ISO/IEC 27001 Certified International Information Security Management System
  • Deliver passenger informations at their fingertips via mobile apps
  • Make sales through ecommerce platform and provide services with QR code at the last service point
  • Offer streamlined airport procedures in arrivals, departures, and transit areas for passengers with digital tracking–enabled passports
Why SAP
  • Machine learning or artificial intelligence
  • Intelligent data management
  • Advanced and augmented analytics
  • Data and analytics solutions in the cloud
  • Advanced cloud integration
  • Industry cloud platform

Customer data

​​​​​​İGA ​​(İstanbul Grand Airport)

Name

​​​​​​İGA ​​(İstanbul Grand Airport)

Country

Sector

Passenger Travel and Leisure

Number of employees

>5000

 

  • İGA ​​(İstanbul Grand Airport) was founded on October 7, 2013 to construct and operate Istanbul Airport for 25 years.
  • Istanbul New Airport managed by İGA is transforming client experience and renaming sectoral standards of services in aviation. 8 billion potential passengers are its customers for a worldwide magical journey for all reasons of flight.
  • İGA positioned world’s top dijital and technological solutions with a full integrated architecture to offer the most connected and comfortable flight experience to its passengers.
  • The Istanbul Airport launches flights to a total of 146 destinations at various continents within 3 hours connecting 120+ countries, 60+ capital cities, 250+ international and 50 domestic destinations. When the airport is put into operation in full capacity, the number of flight destinations is expected to exceed 350.

 

Partner data

Name

Detaysoft

Year founded

1999

Country

Turkey

Description

The largest SAP solution partner in Turkey with a 100% Turkish capital, Detaysoft offers solutions with digitalization to companies in transformation process since 1999.

MORE