Implementation Countries
Turkey Technologies
SAP Customer Experience
SAP S4/HANA Cloud
Files
Document
Document
IGA - Success Story_1.pdf
(1.58 MB)
İGA - A New Flight Experience; Connected, Digital, Intelligent.
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Project Description
- Airports that bring many cultures closer keep transforming in the light of technological change. Providing end-to-end services to customers with a innovator technological infrastructure and increasing customer satisfaction are among the most popular investment areas.
- İGA Havalimanı Işletmesi A.Ş. positioned world’s top dijital and technological solutions with a full integrated architecture to offer the most connected and comfortable flight experience to its passengers. To bring its vision to life, for the first time in the world, end-to-end solutions under a single integrated system using SAP S/4HANA® and SAP® Customer Experience applications were developed at İGA. In this way, it has created an environment which is integrated with technology by providing a facilitated and personalized experience for everyone from its employees to its customers.
- İGA manages a new process which positined the customer at the center of its activities. The goal of İGA is to become a child-friendly airport with the help of digitalization and to host its guests with Turkish hospitality.
- All the modules of SAP have been used inside the airport since it was established. Also its loyalty management program, İGA Pass, was built on S/4HANA. Cyber security risks can arise from anywhere, however keeping information on the SAP Cloud, which is surrounded by cyber security barriers, ensures safe and advantage.
- The first phase of the rollout of SAP S/4HANA was completed in just six months, and was winner of 2021 at SAP Innovation Awards in the Cloud Genius category.
- SAP C/4HANA, S/4HANA, SuccessFactors and IoT solutions which are innovative, creative and future shaping transformation solutions were implemented at Istanbul Airport.
Challenges
- Establish an intelligent business landscape able to support end-to-end business processes
- Building the business infrastructure using smart, integrated technologies to connect its operations and deliver an outstanding experience for passengers.
- Embrace connected technologies and data to maximize the passenger experience
- Smooth the information flow to travelers before and during their airport visit
Customer Benefits
- Connecting smart end-to-end business processes
- A single platform for connecting finance, accounting, controlling, supply chain logistics, and human resource management processes. So that all the systems communicate with one another
- Delivering a constant flow of insights and intelligence that informs operational decisions
- Helpful and convenient services
- Optimized the customer experience
- Offering passengers various services between their homes and arriving at the boarding gate, using a mobile app integrated with the İGA PASS loyalty program running on SAP Customer Experience solutions
- Monitoring wait times at security gates, intelligent advertisements
- Using İGA mobile app for travel details, contactless payments and transition
- ISO/IEC 27001 Certified International Information Security Management System
- Deliver passenger informations at their fingertips via mobile apps
- Make sales through ecommerce platform and provide services with QR code at the last service point
- Offer streamlined airport procedures in arrivals, departures, and transit areas for passengers with digital tracking–enabled passports
Why SAP
- Machine learning or artificial intelligence
- Intelligent data management
- Advanced and augmented analytics
- Data and analytics solutions in the cloud
- Advanced cloud integration
- Industry cloud platform
Customer data
Sector
Passenger Travel and Leisure
Number of employees
>5000
- İGA (İstanbul Grand Airport) was founded on October 7, 2013 to construct and operate Istanbul Airport for 25 years.
- Istanbul New Airport managed by İGA is transforming client experience and renaming sectoral standards of services in aviation. 8 billion potential passengers are its customers for a worldwide magical journey for all reasons of flight.
- İGA positioned world’s top dijital and technological solutions with a full integrated architecture to offer the most connected and comfortable flight experience to its passengers.
- The Istanbul Airport launches flights to a total of 146 destinations at various continents within 3 hours connecting 120+ countries, 60+ capital cities, 250+ international and 50 domestic destinations. When the airport is put into operation in full capacity, the number of flight destinations is expected to exceed 350.
