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Sungrow SAP Customer Experience project was launched in July 2019.

The implementation scope is 5 major overseas sites：

• In November 2019, the American site first announced the go-live success.
• At the end of the same month, Asia Pacific, Middle East and African sites go-live at once.
• At the end of the following December, European site go-live.

The whole implementation last 6 months and began continuous optimization in 2020.

• Scattered system and data cannot form data assets.

• Strengthen sales process management and avoid opacity to further improve sales performance.

• A lot of repetitive manual work, inefficient user experience, and poor mobile experience.

• Lack of unified after-sales maintenance standards and rules to optimize service process.

• Need quick response to customer’s request for after-sales to improve customer’s experience.

• Provide data support for strategic analysis of headquarter to improve level of group management.

With the help of SAP Customer Experience®, a unified global marketing service system running through the complete pre-sale, in-sale and after-sale business process is rebuilt, which improves internal management efficiency and customer's satisfaction.

• Establish a unified market, sales and operation management platform and rules to provide a better integrated collaboration platform for global cross-department and cross-region.

• Realization of overall tracking the whole progress of project and development to ensure consistency and comprehensiveness of project information.

• Standardize the complete process of sales activities, support the process control of sales visit planning, visit positioning, visit summary, etc., and integrate with the expense reimbursement management system to realize the process management of the sales team and solution team.

• Through the establishment of a unified customer management platform, the group can achieve unified management of customer data such as strategic major customers and dealers, and form customer data assets. At the same time, ERP orders and financial data are integrated to achieve 360° management of customer information.

• Establish a complete after-sales service system and strengthen interaction with end customers. For example, a unified maintenance service Portal information management platform is convenient for customers to quickly submit maintenance application requests thus improving customer satisfaction.

• Realize automatic integrated management of service requests (Portal to FSM, FSM to C4C, C4C-ERP), which is convenient for after-sales to obtain customer requests in a timely manner.

• Sales and management personnel can view all to-do list, work calendars, customer databases anytime and anywhere.

• SAP has a large number of industry best practices around the world, which can effectively support Sungrow Power to realize a complete business system from marketing to service, provide better business insight, and achieve refined management.

• Sungrow recognizes SAP's advanced cloud digitization and integration concept.

• Acloudear has high-quality bilingual delivery capabilities.

• As SAP Platinum partner, Acloudear has rich implementation experience in high-tech and new energy industries.

“ In the future, the digital age will lead the development of global enterprises. We need a marketing and after-sales tool to our global layout. With the help of SAP CX Cloud, we rebuilt our marketing service system, which runs through the complete business process of pre-sale, in-sale and after sale. It improves our internal management efficiency and wins more customers' trust.”--Li Kong, Project Supervisor of Sungrow